Effective Customer Skills

Whether you're a business owner, Corporate executive, manager, service provider or a customer, you know that quality customer service is the key to being successful.

The path to excellent customer service is not just hiring the right people but having the commitment to ensure the whole culture of the business is to delight the customer.

This one day workshop will look at the qualities needed to give your customers the level of service that they deserve and ensure they return for more!

Ideal candidates for the day will be new managers or others who wish to gain or update their skills in customer management.

The workshop will be highly participative, with group discussion, role-playing and exercises, which instil the behaviours essential to maintaining the highest customer skills. Delegates will become standard bearers for 'no customers, no business, no jobs'.

Course Objectives

The delegates will be aware of the basics:

How to expand your organisation's Definition of Service and always ensure a high level of service.

Who are your customers?

Realise that being customer friendly results in retained customers resulting in significant bottom line improvements.

Outline of Workshop

	What is good customer service
	Who are your customers
	Customer perception
	The art of service
	Handling complaints
	Creating a difference
	Ten good customer service habits

What are good Customer Skills?

	Friendliness
	Fairness
	Keeping control
	Giving options
	Empathy
	Follow up

NEED MORE INFORMATION?

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